The City of Painesville has launched its new online 311 service. This online system allows residents, business owners and visitors to report concerns and request city services via the online platform, ...
Editor's note: This is part of of a three-part series in which Government Technology looks at how some smaller jurisdictions have leveraged the latest in CRM technology to improve customer services ...
At the height of the COVID-19 pandemic New York City’s 311 service reached nearly 200,000 calls a day, prompting significant upgrades in staffing and technology. During the height of the COVID-19 ...
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