Forbes contributors publish independent expert analyses and insights. Conversational AI is rapidly transforming how we interact with technology, enabling more natural, human-like dialogue with ...

As part of an effort to make building AI-powered chatbots on the web simpler, Microsoft is launching an open project called NLWeb. Announced at Build 2025, NLWeb lets websites provide a ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move beyond traditional scripted chatbots toward fully autonomous, context-aware ...

To date, businesses have used artificial intelligence (AI) to enhance the customer journey in areas such as customer support and content creation. As a result, while customer communications platforms ...