“Hey” ― with no other text or context accompanying it ― suggests that the sender is waiting for a little chitchat before getting to their point. And “hey” with no follow-up or with a heavy pause? That ...

Three letters. One syllable. It may seem like an innocuous enough message, but in digital workspaces such as Slack or Google Chat, few words or phrases are as anxiety-inducing as a simple “hey.” And ...

When I began my business journey, I naturally gravitated toward understanding the business world through collecting information. Being an academic researcher, I dissected both scientific and ...

It’s Monday morning, and your team meeting is already off track. Your manager is running through a rapid-fire list of updates—half of which are news to most people in the room. You’ve been trying to ...

*Some companies ban Facebook; others thrive by using social networks to boost team communication and collaboration. Research by the McKinsey Global Institute estimates that businesses that use social ...

Confusing communication could cost your company — but the right emojis could help. In a new survey from software development company Atlassian, more than a third of respondents — knowledge workers ...

You send out an important email update. Half your team misses it. The warehouse crew never checks their inbox. Sound familiar? This scenario plays out everywhere. Critical updates get buried. Company ...

When you’re at the top of an organization, it can be difficult to get an accurate snapshot of how your company functions lower down the corporate ladder. Many leaders have a false sense of how their ...

In the digital age, there have never been more channels for people to express their views—and their disagreements. But what if we could debate without division? Or discuss controversial subjects ...

Take a moment to consider how much of your daily routine involves collaborating or communicating with others. Whether it's tackling a problem at work, dealing with a challenging client or coordinating ...

Many things irk people about the way modern companies operate. Workplace communication tools and so-called enterprise social media platforms are among the low-stakes but high-impact bugbears. Reading ...