So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Explore the challenges of AI-driven complaint handling and UGC equity regulations in Indian higher education for effective ...

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint’s validity and not enough on learning from the ...

Proposed measures follow ombudsman slamming watchdog for excessively lengthy complaint-handling process Hong Kong authorities ...

Residents in Huntsville can gain insight into police complaint handling at a public forum by the Huntsville Police Citizens ...

Investigation also finds system plagued by persistent backlog of cases, with 895 complaints still pending as of last December ...

KUWAIT CITY, Feb 3: The Labor Relations Department at the Public Authority for Manpower (PAM) has started implementing a new mechanism for receiving and handling labor complaints, particularly those ...