A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

Hawx Pest Control has been named the top-ranked company in Applause's 2026 pest control Best Customer Satisfaction category, reflecting data-driven excellence in customer experience, standardized ...

Customer satisfaction in retail is on the upswing, and wholesalers, such as Costco, are at the top of the list, according to a new survey. The American Customer Satisfaction Index’s (ACSI) annual ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

This is the real role of customer satisfaction research. Not to confirm that things are “going well” but to identify where future risk is forming, while there is still time to act. This is where ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...