A bipartisan trio of senators hope to advance new legislation aimed at improving and “streamlining” federal agencies’ customer service across platforms, in part by adopting practices already employed ...

TransLink has unveiled a new customer experience action plan focused on safety, cleanliness, digital tools, and faster, more ...

American Airlines will guarantee that children will be seated next to an accompanying adult, according to the airline’s updated customer service plan. It’s the latest airline response to calls for ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...