Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new ...

As businesses strive for seamless and accurate customer interactions to build their market momentum, they are increasingly leaning on A.I. The current wave of A.I. advancements, especially in the ...

The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

Opinions expressed by Entrepreneur contributors are their own. In today’s mobile first, social media obsessed world, many people would rather text or email someone than call them. Most people also ...

Facebook and WhatsApp announced that it is increasing its investment into shopping with WhatsApp. Facebook has listened to feedback and will begin offering more and expanded tools to help businesses ...

T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

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