Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

According to a new survey by Salesforce, consumers spent a record-breaking $1.29 trillion globally, and $294 billion in the U ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...

Consumers in Singapore are some of the most optimistic about the positive impact of AI on society, with 68% believing it will bring benefits. Yet fewer than half, just 40 per cent, trust companies to ...

UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent staffing due to AI, according to a survey by Gartner, ...

Overview AI agents will automate core banking workflows while assisting frontline teams.Hyper-personalized financial ...

A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded. Editor's note: Part 1 of this three-part series on voice AI captured the essence of ...