Washington, D.C.’s 911/311 call center. Analysis of 911 calls through the district’s performance management system resulted in the use of nurses to divert some health crisis calls away from emergency ...

Learn about the direction performance management is heading and how the most effective trends can help manage your team.

The Office of Personnel Management has just issued detailed new requirements for agency performance management systems, and while I will take issue with some of the details on technical and policy ...

In today’s interconnected world, industrial manufacturers face a constant battle—maximizing asset performance while minimizing downtime. The stakes are high, with every lost hour translating to ...