Get the latest federal technology news delivered to your inbox. The Trump administration appears to be backing Login.gov — the government’s single sign-on and identity proofing service — as a ...

Democrats had made several demands to restrain the government's immigration crackdown in exchange for their support of the ...

Consumers are facing many hidden consequences due to the government shutdown. At midnight on October 1, 2025, the U.S. government shut down. Lawmakers were unable to agree on appropriations ...

Each day, we all have access to personalized, intuitive services from countless private companies right at our fingertips, so it's no surprise we expect the same seamless online experience from ...

In these days when it seems like the current administration couldn’t organize a utensil drawer, what with a military parade witnessed by empty bleachers and immigrant dragnets snaring American ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...

What started as a scrappy team of technologists within the federal government more than a decade ago has inspired how several states are using technology to deliver government services today. The U.S.

The Centers for Medicare & Medicaid Services has awarded National Government Services a potential $310 million contract to continue helping CMS manage contact center calls from Medicare beneficiaries ...

In an era where efficient communication is paramount, CivicReach is stepping up to redefine how government agencies engage with their residents. Based in Raleigh, the company specializes in ...

Statists love to claim that government services would be better if only they were “fully funded.” However, given their nature, government services always will ...