I'm curious to see how other helpdesks implement who gets to update and close out tickets in your system, and how a ticket can be ruled as completed, and thereby closed out. Lately, we've taken to ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...