One of the most knowledgeable financial advisors I’ve ever observed had one of the worst communication tendencies one could have in such a role: He constantly interrupted when clients were talking.
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Human speech relies on several genes we share with other species, so why are we the only ones that speak?
Speech feels ordinary because it fills daily life, flowing through kitchens and waiting rooms without demanding attention. Words appear while hands stay busy, always carrying meaning with little ...
Today, when you answer your phone, it may be difficult to tell whether you are talking to a person or a chatbot. As technology improves, organizations are reducing or eliminating access to human ...
Human communication is an art and a science. Communication is a means to connect deeply yet it can also be a path fraught with miscommunication and adverse and unpredictable behavioural effects. In ...
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