Google has updated the design for the Google Ads live chat help box. Brett Bodofsky picked up on the change and to be honest, I have not used this chat box in a long time, so I do not know what ...

How does live chat work? Visitors can initiate a chat session by simply typing a message in the chat window. Behind the scenes, live chat may be staffed by representatives of the organization or by ...

Across the contact center world, debate ensues over what customer support channels organizations should implement. CX is the No. 1 competitive advantage in the war for customer loyalty, and ...