Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...

Modern enterprises depend on reliable, fast connectivity to deliver a consistent customer experience. It can make the difference to efficient operations, favorable customer interactions and sustained ...

In this special guest feature, Mark Scott, CMO at Apixio, highlights the prevalence of machine learning in everyday life and offers five ways you’re (probably) already using machine learning all ...