Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. Meta, X, YouTube, TikTok, ...

When we think of content moderation, our minds go straight to social media, and for good reason. As far as online platforms go, social media tends to be the most reliant on user-generated content (UGC ...

Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

AI startup Mistral has launched a new API for content moderation. The API, which is the same API that powers moderation in Mistral’s Le Chat chatbot platform, can be tailored to specific applications ...

Content moderation has always been a pit of despair for Meta. And now, Mark Zuckerberg's "apology tour" seems to be ...