Add Yahoo as a preferred source to see more of our stories on Google. It’s a Wednesday, and I’m sending a question to my doctor through the messaging portal they encourage us to use. I receive a ...

The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

Instead of turning to registered nurses to sort the glut of MyChart messages from patients, Penn Family Care, a practice in Philadelphia with more than 60 clinicians, handed the task to certified ...

CHICAGO — Patients who ask for their doctors’ help through online portals might soon notice something new: fees for their physicians’ online advice. A growing number of health systems in the Chicago ...