Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Digital app stores -- run by the likes of Apple and Google -- have become the irresistible way for consumers to grab nifty new services. Do corporate types deserve their own app store, too? Qualtrics ...

"All I do is win, win, win no matter what / Got money on my mind, I can never get enough / And every time I step up in the building / Everybody hands go up / And they stay there, and they say yeah / ...

Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question. How do your customers really feel about your company?

Growing and scaling a business is hard. While some businesses hit the nail on the head right away, many businesses take time and change to fit into the market and grow. In Peter Thiel’s new ...

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...

ATLANTA--(BUSINESS WIRE)--Today, Trellis Rx, a technology-enabled specialty pharmacy services provider, announced it, in conjunction with its partner health systems, has received one of the top ...

It is widely accepted that superior customer experience (CX) drives revenue growth. Ever since Frederick Reichheld introduced the Net Promoter Score (NPS) in the 2003 Harvard Business Review, ...

Q: What’s the best way to ignite stalled revenue, especially if you have a limited marketing budget? — Mike, Colorado Mike, I think a little dating advice might be what you need. Many years ago, after ...