Under the agreement, Press Ganey’s data and insights will be integrated into Epic’s MyChart patient portal and Cheers CRM, according to a March 1 news release from Press Ganey. The initial ...

Xealth, the leading care orchestration platform for digital health, today announced that Xealth COO and Co-founder Aaron ...

Critics are raising concerns about the use of generative AI to respond to patient MyChart messages, The New York Times reported Sept. 24. About 15,000 physicians and assistants at more than 150 health ...

Dyania Health is using artificial intelligence to automate manual patient chart review, boosting providers' ability to comb through medical records and speeding up medical research. The female-founded ...

Huntsman Cancer Institute at the University of Utah is rated among the best nationally in patient satisfaction. After each appointment, patients are sent a survey to tell us about their experience.

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

Dr. Jonathan Thierman, president and chief executive, ExpressCare and Children's Urgent Care, at LifeBridge Health, previously had set up the LifeBridge Health Virtual Health Center. From that ...

Healthcare executives offer insights on strengths of patient experience programs, performance in HCAHPS scores, and barriers in patient experience efforts. After shifting away from an emphasis on ...