RESTON, Va.--(BUSINESS WIRE)--Neustar Inc., a global information services and technology company and leader in identity resolution, has launched SmartDial, a decisioning solution that allows outbound ...

Using an auto dialer to call the Kansas Department of Labor won’t work, the agency said. It also jams the system and keeps others from getting through to ask about unemployment. File photo People who ...

Google is testing a new Android dialer update that integrates VoIP apps like WhatsApp and Telegram into the native Phone app ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing solutions to enhance productivity and efficiency in your operations.

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...