Digital transformation needs and evolving employee preferences have fundamentally changed the expectations and role of IT departments. We’re in a new era of enterprise IT — one in which once-demonized ...

In a recent article, I took a critical look at the burgeoning robotic process automation (RPA) market – and found that in many cases, vendor promises were well ahead of functionality for this ...

There have long been a few fundamental challenges associated with business process management. But a relatively new and innovative technology, process mining, has the capability to revitalize process ...