Store associates are vital contributors to shoppers’ brick-and-mortar browsing and buying experiences. Stellar in-store employees act as first-hand brand ambassadors that educate customers on specific ...

As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday shopping. And if Amazon Prime Day sales and back-to-school shopping trends are any indication (hint: ...

As technology continues to disrupt the retail industry, retailers need to find employees with the right skills to service every channel in their business, from in-store to online. But a retail store ...

Ed. Note: This article was previously posted at Retail TouchPoints. In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it ...

Bloomingdale’s is one of the first retail customers for the newly-launched Axonify Impact Learning Attribution Engine, which helps retailers make connections between employee training, behavior change ...

Half of employees in hospitality, retail and telecom are concerned about their technical skill levels, according to new research from CGS. The firm surveyed more than 600 workers in those industries ...