AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...

ShoreTel, a provider of IP phone systems with fully integrated unified communications (UC), today announced the availability of ShoreTel Contact Center 7. ShoreTel Contact Center 7 introduces Personal ...

ShoreTel Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer choses to use, whether it's ...

Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has ...

The new products are ShoreTel 12, the next version of its main UC offering, and Contact Center 7, the update to its contact center platform. Key to ShoreTel 12 is how it incorporates audioconferencing ...

Revenues, customers and partners associated with contact center are all up significantly, the company reported. At last week's ShoreTel Champion Partner Conference, one of several themes was a raised ...

ShoreTel has announced the launch of ShoreTel Connect featuring a single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. The ...

ShoreTel has enhanced its enterprise contact center solution with the release of ShoreTel Enterprise Contact Center 8. The changes are designed to help enterprises improve customers’ communications by ...

ShoreTel, a provider of phone systems and unified communications solutions, today released a new version of ShoreTel Enterprise Contact Center. To meet the requirements of large customers, ShoreTel ...

LONDON, July 29, 2015 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications, has announced the availability of a cloud UC and ...