Use SMS messaging in text message marketing campaigns to reach customers on their mobile devices. Learn the types of SMS ...

The way we communicate has evolved significantly over the past few decades. From traditional methods like snail mail and fax machines to email and now messaging apps, technology has made it easier for ...

Savvy business leaders know the importance of staying many steps ahead of not only the competition but also the latest technology trends. When it comes to electronic interactions with clientele, that ...

As application-to-person (A2P) messaging has been established as a powerful customer communication tool, software providers now face a more nuanced challenge in selecting the right type of A2P number ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

At first glance, Quiq and Snaps might sound like similar startups — they both help businesses talk to their customers via text messaging and other messaging apps. But Snaps CEO Christian Brucculeri ...

YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for customer service SUNNYVALE, Calif. and NEWBURY, ...