As the telecom industry goes through a period of rapid change—buttressed by economic headwinds, technology changes, and evolving customer expectations—industry leaders are focusing on customer ...

In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...

The number of smartphone users across the world has skyrocketed over the last decade and promises to do so in the future too. Additionally, most business functions can now be executed on mobile ...

The Mobile World Congress (MWC) 2025 in Barcelona brought together the biggest names in telecommunications, AI and emerging technologies. As the world’s premier mobile industry event, MWC serves as a ...

Dell announces new server and storage solutions customized for an always-on world Dell OEM Solutions enables telecommunications customer Aculab to bring services and solutions to market faster Mobile ...

An annual customer satisfaction survey says that T-Mobile is now the highest-rated of America’s big four wireless carriers, and that Comcast is no longer the least-popular ISP in the country, among ...