Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too ...
People's politics and values are exerting a bigger influence on how much of a threat they feel from COVID-19 compared to objective indicators such as the number of confirmed cases. That's the finding ...
To build a thriving culture, C-suite leaders need employees at every level to be on the same page regarding the company’s vision, values and strategy. According to a recent workplace culture survey ...
Evaluating the impact of an AI cancer prediction platform on early interception of the five deadliest cancers: A retrospective study using real-world data. This is an ASCO Meeting Abstract from the ...
“We used to have disagreements about the best way up the mountain. We now have disagreements about the existence of two different mountains.” - Michael Gerson (Chief Speechwriter to George W. Bush) ...
Companies are placing a greater emphasis on selecting, developing, and promoting employees with advanced problem-solving abilities. Research from the World Economic Forum shows that 5 of the top 10 ...
What do people really think when they see your brand? Do they trust you, roll their eyes, or feel like you’re the obvious choice? That gut-level reaction, shaped by every touchpoint from your website ...
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