Depending on who you talk to these days, the security issues around IP telephony are either likely to bring about Armageddon or are massively over-hyped. One man firmly in the former camp is David ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...

Making phone calls over the Internet isn't just for the tech savvy anymore. Using VoIP (or Voice over Internet Protocol) is easier than ever before, with several services out there that can help ...

Internet telephony is on the rise and moving away from its geeky roots. Even Tesco is selling an Internet phone that costs around £10 and plugs into your computer's USB slot. It uses Tesco's ...

Pete Hanlon is CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. I believe it’s time we recognize the little, everyday ...

Editorial note: Forbes Advisor Australia may earn revenue from this story in the manner disclosed here. Read our advice disclaimer here. If you need a phone service but don’t want to deal with an ...