Jul 1, 2025 · Welcome to Dynamics 365 Customer Service! We're delighted to offer you a suite of capabilities to ensure your business can deliver the best customer service experience possible to …

Nov 7, 2025 · Learn about Customer Intent Agent and how it works in Dynamics 365 Contact Center and Dynamics 365 Customer Service.

Nov 21, 2025 · Dynamics 365 Customer Voice provides an easy and friction-free experience, from creating surveys to generating actionable insights based on customer feedback with minimal setup time.

Sep 1, 2023 · The lead-scoring feature brings together many aspects of Customer Insights - Journeys, including contacts, leads, customer journeys, marketing forms, interactions, insights, and more.

Jun 19, 2025 · Get an overview for Dynamics 365 Customer Insights and how your organization can benefit from the broad set of features.

From the initial case creation and management, to developing knowledge management solutions, Dynamics 365 Customer Service helps organizations ensure that customer issues are being handled …

Sep 20, 2024 · Sign in to Partner Center and select Customers. Select a customer from the Customer list and then select Request a reseller relationship. On the next page, review the draft email …

Sep 13, 2025 · The Customer Service Hub is a focused, interactive interface, designed to simplify your day-to-day case and knowledge management activities. It shows you all your vital information in one …

Nov 11, 2025 · It identifies the most common intents and suggests new ones, helping you understand customer needs better. This agent can also recommend the best knowledge articles to resolve …

Sep 1, 2023 · How to create a customer journey by assembling a pipeline of automated communications, activities, and conditional pathways in Dynamics 365 Customer Insights - Journeys.