Oct 15, 2025 · Learn what NPS is, how to calculate it, and how to turn that score into actionable insights for improving the customer experience.

To calculate your Net Promoter Score (NPS): Start by collecting all your survey responses in one place - such as a spreadsheet. Then calculate the percentage of Promoters and Detractors by …

To do an NPS calculation, you’ll need to use the following Net Promoter Score (NPS) formula: Total % of promoters – total % of detractors = net promoter score. This simply means: The …

How likely is it you would recommend our company to a friend or colleague? Privacy policy | Net Promoter® and NPS® are registered trademarks of Satmetrix Systems, Inc., Bain & Company …

Oct 8, 2024 · How to calculate Net Promoter Score? NPS is calculated by subtracting the percentage of customers who answer the NPS question with a 6 or lower (known as …

Sep 17, 2024 · Net Promoter Score (NPS) = % Promoters – % Detractors. Both of the inputs are equal to the number attributable to the group divided by the total responses. In order to …

Learn how net promoter score is calculated with our NPS calculator, featuring the NPS formula for accurate and fast results.

Mar 26, 2025 · Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. Based on a single …

Dec 22, 2025 · To calculate your Net Promoter Score, subtract the percentage of Detractors from the percentage of Promoters. NPS = % promoters - % detractors. For example, if 50% of …

Here are three main methods to calculate the Net Promoter Score: 1. Calculate NPS in Excel/Google Sheets: This method is ideal if your raw NPS data consists only of numeric …