UPS is one of the world’s largest logistics and parcel delivery companies, valued at over $110 billion today. However, the UPS success story began humbly in 1907, when teenagers James E. Casey and Claude Ryan founded the American Messenger Company in Seattle with just $100 borrowed capital and a bicycle. In its early days, the company specialized in local package and telegram delivery services. What distinguished UPS from competitors was James Casey’s unwavering focus on customer service, effici
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