SLA Design - Creating Meaningful Service Agreements
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Defining Negotiation Objectives | Christian Ihnat
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Lorenco Guiuele, General Manager, Mozambique Airport Handling Services explains the value of attending the IATA SGHA-SLA and Effective Negotiation Behaviors course https://www.iata.org/training/courses/Pages/sgha-sla-tapp32.aspx and how it will help him in his negotiations with airlines. In this course you’ll learn about the latest updates and how to use the IATA Standard Ground Handling Agreement (SGHA) as a commercial agreement and services description document. Over 5 days you’ll explore the
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What is SLA? A Comprehensive Guide to Service Levels
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